VoizTrail is an all-in-one Call Recording & Call Auditing solution developed by Hawes Technologies.
Quality Assessment, Compliance & Dispute Resolution
Quality Assessment - VoizTrail’s Call Recording & Call Auditing features can help you set organizational parameters for call standards, ensuring that all customers are given a uniform experience.
Regulatory Compliance - VoizTrail efficiently processes call information to help you stay compliant. This includes Call Redaction, which masks sensitive information within call recordings, AES-128 encrypted storage, secure call recording transmission, and password-protected call playback. Call recordings can only be played on authenticated devices and machines.
Dispute Resolution - No more “he said, she said”. VoizTrail’s recording feature can be your company’s best defense against costly legal action resulting from disputes. VoizTrail can be set to record each call or to record calls at random. Recordings can be searched by date, call duration, outbound call number, inbound caller ID, agent, or other factors.
Improved Employee Performance
Frontline Employees - Frontline employees are the most important part of your bottom line. They are the spokespeople for your company, and therefore paramount to the customer experience. Getting the best from your call center employees is easier with VoizTrail.
VoizTrail’s Call Recording & Call Auditing solution not only makes call-center training for frontline employees simple, it provides the most effective method for improving customer service.
Non-Frontline Employees - Sharing call information with non-frontline employees, such as product development and marketing teams will help them to better understand your customers’ needs.
“Getting to know” the customer, gives every team in your organization priceless information on how best to target
future customers, as well as retain existing ones.
Increase ROI with VoizTrail
The key to ANY business’ success is the ability to understand the needs of its customers. There is no better way to do this than through VoizTrail’s Call Recording & Auditing solution.
VoizTrail’s user-friendly features give you the ability to selectively apply a wide array of critical consumer parameters for insightful analysis. The possibilities are endless - The potential for growth, immeasurable!
The power of VoizTrail can help increase your company’s ROI by giving leadership the information they need to:
Businesses today have a lot to contend with - Differentiating your product, or service, from an ever-increasing amount of competitors is key to a succesful business. However, none of this matters if your company is lax in its adherence to
Non-compliance leaves you vulnerable to lawsuits, and government audits. You risk massive fines and/or even the dissolution of your business.
Whether you are a bank, financial institution, collection agency, hospital or call center, VoizTrail can help to keep you compliant.
A large part of PCI compliance for call centers is securely encrypting stored card information. Even if your business is not explicitly required to record phone calls, it’s a recognized best practice. VoizTrail can safely record transactions and house customers’ payment information. Calls stored in the VoizTrail system are authentic and unaltered, giving you extra protection in case of disputes. In addition, VoizTrail’s call redaction feature masks all sensitive data from recorded calls, adding an extra level of security for your customers and improving your compliance.
Prior to the advent of Call Recording, most businesses lived by the mantra that “The customer is always right.”
Freebies were a common occurance and bottom lines were
adjusted accordingly in a never-ending effort to console the
Though most companies still stand by this philosophy, in the case of potentially costly disputes, your best defense is VoizTrail’s Call Recording software. Why? Because...
Recorded calls do not lie.
VoizTrail Call Recording provides the documentation needed in the event of a consumer complaint or dispute. It gives your management team the tools to determine where the issue originated, while both satisfying the customer and protecting your company’s bottom line.
Call Auditing “As a Service” is based on VoizTrail’s complete Call Recording & Call Auditing solution. Using our proprietary system, your recorded calls are sent over to our expert call auditors, who evaluate each interaction based on the guideline parameters you set. Any type of call can be audited using this platform.
By using VoizTrail’s customizable solution, you can free up your time, manpower, and resources to focus on your business goals. We’ll take care of reviewing and scoring your calls based on the parameters you choose.
VoizTrail Will Help You Stay Compliant
Because our Call Auditing “As a Service” stays within the VoizTrail system, it benefits from the same security that we’ve built into our full-product solution. This includes Call Redaction, which masks sensitive information within call recordings, AES-128 encrypted storage, secure call recording transmission, and password-protected call playback.
Speech Analytics is a single integrated application that works within a call
management system. It eliminates the guesswork of trying to integrate a
standalone speech analytics program – as well as the unnecessary expense
of volume-based payments. Here’s how it works: